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Cancellation & Refund Policy

Effective Date:  1 August, 2025

At VIP Tours Nicaragua (operating under Grande Corporation S.A.), we strive to provide unforgettable travel experiences. This policy explains how deposits, payments, cancellations, and refunds are handled.

1. Deposits

  • A 50% non-refundable deposit is required to confirm your booking.

  • Deposits are non-refundable under any circumstances, except if VIP Tours Nicaragua cancels the tour (see Section 3).

2. Balance Payment

  • The remaining 50% balance is due 7 days before the tour start date (or immediately if booked within that 7-day window).

3. Cancellation by Customer

  • More than 30 days before the tour: You may cancel and will receive a refund of any payments made beyond the non-refundable deposit.

  • 15–30 days before the tour: 50% of the remaining balance (after the deposit) will be refunded.

  • Less than 15 days before the tour: No refund will be issued.

  • No-shows or same-day cancellations: No refund.

4. Cancellation by VIP Tours Nicaragua

We may cancel or reschedule a tour due to:

  • Weather or safety concerns

  • Insufficient participants

  • Force majeure events (natural disasters, government restrictions, strikes)

If we cancel a tour:

  • Customers may choose to reschedule at no additional cost or receive a full refund including the deposit.

5. Refund Processing

  • Refunds (when applicable) will be processed within 10–15 business days.

  • Bank, PayPal, or payment processor fees are non-refundable.

6. Non-Refundable Items

  • 50% booking deposit

  • Fees from third-party providers (hotels, tickets, transport)

  • Personal travel expenses (insurance, visas, etc.)

7. Contact Us

For cancellations or refund questions, contact:
📧 viptoursnicaragua@gmail.com

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